Poker88 Terms and Conditions – Complete Guide for Members

Welcome to poker88, the trusted online gambling platform loved by hundreds of thousands of players across Malaysia and Southeast Asia. This document contains all the rules, limits, and conditions governing your use of the poker88 platform, including the website, mobile app, and all related services.

By performing any of the following actions — registering an account, accessing the platform, making a deposit, or joining any game — you hereby acknowledge that you have read, understood, and fully agree to be bound by these Terms and Conditions and the poker88 Privacy Policy.

If you disagree with any part of this document, we advise you not to use the poker88 platform. Your continued use of the platform following any published amendments to the terms will also be considered acceptance of those changes.

To register and use poker88 services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old or have reached the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• Not subject to any local or international legal restrictions that prohibit participation in online gambling activities.
• Never having had a poker88 account previously suspended or terminated due to fraud, abuse, or breach of terms.
• Registering on your own personal behalf, not on behalf of any company or commercial entity without prior written approval from poker88.
• Not being an employee, agent, or immediate family member of a poker88 employee or any of our software provider companies.

Poker88 reserves the right to request age verification and identity proof at any time. Should you fail to provide the required documents within the specified timeframe, your account may be suspended pending further investigation.

Each member is only permitted to hold one account only at poker88. Owning more than one account — whether registered under your own name, a family member's, or anyone else's — is strictly prohibited and may result in all associated accounts being terminated and any balances within them forfeited.

During registration, you are required to:

• Provide accurate, complete, and up-to-date information including your full name as per your identification card, a valid email address, and an active mobile number.
• Create a strong and unique password for your poker88 account. Do not reuse the same password from other accounts.
• Complete the Know Your Customer (KYC) process when requested, by submitting valid identification documents such as your MyKad or passport.
• Ensure that the registered bank account or e-wallet is in your own name. Payments from third-party sources will not be accepted.

Poker88 reserves the right to verify all information provided. Any information found to be false or misleading may result in immediate account termination and cancellation of all pending withdrawable winnings.

All financial transactions at poker88 are processed using secure and trusted payment gateways. Deposits can be made via various methods including FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, and standard bank transfers.

• Minimum Deposit: The minimum deposit amount is as stated on the platform's deposit page at the relevant time.
• Deposit Processing Time: Deposits via e-wallet are processed almost instantly. Deposits via bank transfer may take up to 30 minutes.
• Withdrawal: Withdrawal requests are processed within 5 to 30 minutes depending on the selected payment method.
• Withdrawal Limit: Daily and weekly withdrawal limits apply. Please check the deposit page for the latest information.

All withdrawals will be made to the same bank account or e-wallet used for the deposit, to ensure security and prevent fraud. poker88 reserves the right to request additional verification before processing any large or unusual withdrawals.

Poker88 offers a variety of attractive bonuses and promotions for both new and existing members. Each promotional offer is subject to specific terms stated on the relevant promotions page, and those terms form part of these general Terms and Conditions.

• Wagering Requirement: All bonuses are subject to wagering requirements before any winnings derived from the bonus may be withdrawn. The wagering requirement rate is as stated in each promotional offer.
• One Active Bonus at a Time: Members may only activate one bonus at a time unless otherwise specifically stated.
• Bonus Misuse Policy: Any attempt to abuse the bonus system — including opening multiple accounts to claim bonuses, coordinating bets with other players, or using automated software — is strictly prohibited.
• Validity Period: All bonuses have a validity period. Bonuses that are unused or whose wagering requirements are not met within the specified timeframe will expire and cannot be recovered.
• poker88 Rights: poker88 reserves the right to cancel any bonus granted in error or suspected to have been obtained through fraudulent means, at any time and without prior notice.

For the latest information on available promotions, please visit our Promotions our page regularly.

All games offered on the poker88 platform — including video slots, Live Casino, Fish Shooting Games, bingo, and table games — operate using a Random Number Generator (RNG) that has been independently verified and audited to ensure the fairness and transparency of every game outcome.

• Game results are final once displayed on screen. No appeals may be made against valid results.
• Any technical disruption occurring during an active game will be resolved based on the official poker88 server records, not based on screenshots or member statements.
• Use of third-party software, automated bots, or any method that provides an unfair advantage is strictly prohibited and may result in immediate account termination.
• Betting limits for each game are as displayed within the respective game interface and are subject to change from time to time.

Poker88 guarantees that all games are fair and free from manipulation. If you have any doubts about the integrity of any game, please contact our support team for further investigation.

All poker88 members are required to conduct themselves respectfully and responsibly while using this platform. The following actions are strictly prohibited and may result in account suspension or closure without warning:

• Fraud, identity forgery, or use of another person's personal information without authorisation.
• Attempting to hack, breach, or disrupt the security systems of the poker88 platform.
• Colluding with other members to cheat or gain an unfair advantage in games (e.g., chip dumping in poker games).
• Use of unauthorised, stolen, or third-party payment methods without consent.
• Spreading misleading, harmful, or threatening information to other members or poker88 staff.
• Any attempt at money laundering through the poker88 platform.

Your account security is a shared responsibility between you and poker88. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. However, there are steps you must take yourself to keep your account secure:

• Never share your password or account login details with anyone, including family members or friends.
• Enable two-factor authentication (2FA) for an extra layer of protection on your account.
• Log out of your account after every session, especially when using a shared device.
• Contact the poker88 support team immediately if you suspect your account has been compromised or accessed without authorisation.

Poker88 will not be liable for any losses arising from unauthorised use of your account if it is established that you were negligent in safeguarding your login credentials. Your personal information is handled in accordance with the poker88 Privacy Policy, which can be found on the Privacy Policy.

You may close your poker88 account at any time by contacting our customer support team. Before closure is processed, all eligible balances will be returned to you once all required verifications are completed.

Poker88 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Failure to submit the requested identity verification documents within the stipulated timeframe.
• Accounts that have been inactive for more than 12 consecutive months with no login activity or transactions.
• Instructions from relevant legal authorities or regulatory bodies.

In the event of closure due to a terms violation, poker88 reserves the right to withhold any balance in the account pending the completion of an investigation.

To the extent permitted by applicable law, poker88 shall not be liable for any direct, indirect, incidental, or consequential losses you may suffer as a result of using this platform, including but not limited to:

• Financial losses resulting from gaming or betting on the poker88 platform.
• Service disruptions caused by system maintenance, technical updates, or circumstances beyond our control such as natural disasters or third-party cyberattacks.
• Technical errors originating from payment providers or banking institutions unrelated to poker88.
• Losses caused by a member's own negligence in safeguarding their account information.

Poker88 operates as an entertainment platform. Gambling involves risk and you are solely responsible for the betting decisions you make. We encourage all members to play responsibly and within their financial means.

Poker88 reserves the right to modify, add, or remove any section of these Terms and Conditions at any time at our sole discretion. Amendments involving material changes to member rights or obligations will be communicated via a notice on the platform or by email to the registered address.

The most current version of the Terms and Conditions will always be displayed on this page along with the relevant update date. Continued use of the poker88 platform after any amendments are published will be considered your acceptance of those changes.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the poker88 customer support team is available every day, 24 hours a day, 7 days a week. You can reach us via:

• Live Chat: Available directly on the poker88 web platform and mobile app.
• Email: [email protected] — response within 24 hours.
• Help Centre: Visit the FAQ our FAQ section for answers to common questions.

For responsible gambling-related concerns, please visit the page Responsible Gaming our Help Center for guides and support resources.